CHATBOT EFFECTIVENESS AND USER EXPERIENCE

  • Linina, I.
  • Villerte, K.
  • Vevere, V.
Abstract:
Artificial intelligence and its use is an integral part of modern business development, that makes it possible for companies to operate successfully in a competitive environment. This study identifies factors that influence consumer satisfaction with the
SGEM Research areas:
Year:
2021
Type of Publication:
In Proceedings
Keywords:
chatbot; user experience; customer service
Volume:
8
SGEM Book title:
8th SWS International Scientific Conference on Social Sciences - ISCSS 2021
Book number:
1
SGEM Series:
SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS
Pages:
155-164
Publisher address:
Vienna, Austria
SGEM supporters:
SWS Scholarly Society; Acad Sci Czech Republ; Latvian Acad Sci; Polish Acad Sci; Russian Acad Sci; Serbian Acad Sci & Arts; Natl Acad Sci Ukraine; Natl Acad Sci Armenia; Sci Council Japan; European Acad Sci, Arts & Letters; Acad Fine Arts Zagreb Croatia; C
Period:
19 – 22 August, 2021
ISBN:
978-3-903438-00-2
ISSN:
2682-9959
Conference:
8th SWS International Scientific Conference on Social Sciences - ISCSS 2021, 19 – 22 August, 2021
DOI:
10.35603/sws.iscss.2021/s04.14
Digital version
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